Bluetooth Advertising Software - Supported stacks

Supported Bluetooth™ Stacks

Bluetooth™ Advertising Software supports the Microsoft and Widcomm Bluetooth stacks only. This is mainly the reason why you receive the
" Bluetooth™ device not found or driver is not installed. Application will be closed."
" No Bluetooth™ Radio. This software will not function without a fully installed Bluetooth™ dongle. Please ensure that this is installed and then restart the software. Do you want to install Widcomm driver?"
error when you start Bluetooth™ Advertising Software for the first time.

To see which stack is installed on your computer, please follow these steps on Windows XP:

  • Open the Control Panel.
  • Open "System"
  • Click in the "Hardware" tab.
  • Click on "Device Manager"
  • Browse to your Bluetooth™ device
  • Right click and select "Properties"
  • Click on "Driver" tab.
  • On Desktop find "My Computer" and Select context menu "Manage"
  • In "Computer Management" select "Device Manager"
  • On the top there would be "Bluetooth™ Devices" or "Bluetooth™ Radios" see the "Properties"

Example from a sample computer

This sample computer has WidComm Bluetooth™ Stack (First) and Microsoft Bluetooth™ Stack (Second) installed.
Widcomm driver

This is the Microsoft Bluetooth™ Stack "Properties".
Widcomm driver
Widcomm driver

And this is the WidComm Bluetooth™ Stack "Properties".
Widcomm driver
Widcomm driver

No Microsoft or WidComm Stack!

If your computer has another Bluetooth™ Stack. You may still be able to use the same hardware (Bluetooth™ device) with Bluetooth™ Advertising Software only if you have Windows XP (Service Pack 2) or newer version of Windows.
To accomplish this, you will need to uninstall the Bluetooth™ drivers for your Bluetooth™ device (Bluetooth™ Dongle or Integrated Bluetooth™) and see if the Microsoft Stack will automatically detect your device and install the correct drivers for it. If you successfully accomplished this, it will mean that Bluetooth™ Advertising Software should work correctly now under Microsoft Bluetooth™ Stack.

Windows XP Service Pack 1 or older!

If you don't have Windows XP (SP2) or a newer version You may consider upgrading your operating system to Windows XP Service Pack 2. If you can't do this, this means that the only choice left is to buy another Bluetooth™ dongle that can run using WidComm Stack. These Bluetooth™ dongles usually come with a very cheap price.

Contact Our Support

If you need help, please feel free to contact our support team. We will be more than glad to help with your hardware setup.